FAQ

May I book apartment for log term? Do you have special rates?

Yes. For a long term bookings above 3 month.

Can you arrange baby equipment?

Yes, we may arrange baby cot, baby chair, car chair. It will costs extra amount.

May i book apartment without down payment?

You may send us a request but we are not able to guarantee that unit will be available on you arrival date.

How may i pay you?

You may pay online, PayPal, bank transfer or if you n Dubai by cheque, card or cash.

What if i want to cancel reservaton?

You may cancel it according our cancellation polices.

How may book apartment?

1. You have choose availability for your dates first.
2. Send us a request or complete form on website.
3. Complete payment.

May i check in at any time?

Yes, we are working 24 hours but you need to notify us prior of arrival regarding the time. Otherwise you may wait up to 30-45 min if came without notification.

How is check in process works?

You have to notify us regarding your check in by email, phone or through the extranet if you booked from any of our partners portals.
Prior 1 day arrival you will get answer with details of person who will meet you in building lobby or apartment.

May i ask late check out?

Subject of availability.

May i ask early check in?

Subject of availability.

What is the check in / check out time?

Check in is 15:00.
Check out is 12:00.

Who is responsible for staff and gods?

We trust our cleaning team but anyway keep your money and jewellery in safety place. In case if something happens we are not responsible for it.

May i order extra cleaning?

Sure you may! Check prices with customer service agent.

Do you provide housekeeping service?

Yes, for a stay longer then 4 days, once a week or once during period of stay.

Which kitchen applies and home applies do you have?

Each unit has:
Microwave
Washing machine
Kettle
Fridge
Oven
Iron
Ironing board
Hair dryer
Dishwasher ( depends of unit )

What is the quality of linen and towels provided ?

We have same linen sets for all apartments.
With 4 star/5 star hotel quality.
Fitted sheet 300 GSM
Pillow case 300 GSM
Duvet cover 300 GSM
Bath towel 70 -140 cm
Face towel 45 - 75 cm
All linen washed in laundry!

Do you offer welcome package on arrival? As tea, coffer, water?

We provide once on arrival:
Kitchen paper roll
Dishwasher tablets
Black tea
Green tea
Black coffee
Coffee 3 in 1
Sugar
Bottle of water

Do you provide bathroom amenities?

Yes, once on arrival.
You will get per bathroom:
Two shampoo 30ml
Two bath gel 30m l
Two soup 30gr
Two dental kit
Two toilet rolls
Vanity Kit
Sewing kit
Slippers
Comb

What is the linen equipment?

Generally all units have:
One bed set ( per bedroom )
Big towel and small towel X2 ( per bathroom )
One small tower ( per guest toilet )

Does apartment have wi fi?

Sure all units have it.

Pets policy

We allow pets in some apartments, check deposit amount prior reservation.

CALL BACK FORM